Refund policy
1. All Sales Are Final
Because our products are fresh, perishable, and often made-to-order, all sales are final once purchased or delivered/picked up. We do not accept returns or exchanges for change of mind or taste preferences.
2. When We Will Offer a Replacement or Refund
We will review and resolve issues if something goes wrong. Examples:
- Wrong item was provided
- Item is damaged on arrival or pickup
- Product is stale, spoiled, or clearly not up to standard
- Missing items from an order
In these cases, customers should contact us within 24 hours (or same day for cakes/pickup orders) with proof (photos or receipt).
Most bakeries offer either:
- A replacement
- Store credit
- Refund
3. Cancellations
- Standard items: 48 hours before pickup
- Custom orders: require advance notice (4 business days)
- Last-minute cancellations may not be refundable if preparation has started